Privacy Policy

V1CE Limited (“V1CE,” “we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, v1ce.co, and our Client Capture OS.

1. Who we are and contact details

V1CE Limited is the data controller responsible for deciding how and why your personal information is used. Our company number is 12681711. Our registered and correspondence address is First Floor Office, 38A–42A Ormskirk Road, Preston, PR1 2QP, England and Wales. For any privacy-related questions or concerns, you may contact us at [email protected].

2. Information we collect

We collect personal information that you voluntarily provide when interacting with our website, such as when placing orders, creating an account, or contacting us. This includes your name, address, phone number, email address, title, company name, social media handles, date of birth, username, and login details.

Lead Enrichment Data: When you use our Client Capture OS to manage or engage with leads, we may enrich the data you provide (such as a name or company) with publicly available professional information. This information is sourced from third-party sales intelligence and web-scraping providers, specifically Apollo.io and Bright Data. This enriched data may include professional email addresses, job titles, employment history, and LinkedIn profile URLs.

We collect contribution and service-related information such as feedback provided via phone, email, or social media and details about services we provide to you. We also collect technical and usage data indirectly, such as information about your browsing activity, which is collected through cookies and similar tracking technologies. Our services are not intended for children, and we do not knowingly collect information about minors.

3. Legal basis for processing your information

We process your personal information using one or more of the following legal bases:

• Consent: When you agree to receive marketing communications.
• Contract: When it is necessary to fulfil a contract with you, such as delivering orders or providing access to the Client Capture OS.
• Legal Obligation: To comply with tax or reporting requirements.
• Legitimate Interests: For improving our services, preventing fraud, and providing data enrichment services to help our users identify and engage with professional B2B leads, provided these interests are not overridden by your data protection rights.

4. How we share your information

We only share your personal information when necessary.

• Fulfillment: We share your name and delivery address with delivery partners to fulfil orders.
• Enrichment Services: To provide lead enrichment features, we share limited identifiers with our sub-processors, Apollo.io and Bright Data, who provide structured professional data.
• Business Transfers: In connection with mergers, acquisitions, or the sale of company assets.
• Advertising: With providers such as Adroll, Meta, and Google to deliver relevant advertisements.
• Legal Requirements: To comply with law enforcement or legal obligations.

5. Cookies and tracking technologies

We use cookies and similar tracking technologies such as pixels and web beacons. Some cookies are essential for operating our website and maintaining security. Other cookies remember your preferences, improve site performance, or help us deliver relevant marketing content. Where applicable, you may opt out of non-essential cookies.

6. Transfers of information outside the UK and EEA

If you are a resident of the UK, EEA, or Switzerland, your information may be transferred outside those regions, including to the United States (where providers like Apollo.io are based). We safeguard such data transfers using legally approved mechanisms such as the UK Addendum and the European Commission's Standard Contractual Clauses (SCCs).

7. Marketing

We may send marketing communications by post, email, telephone, or text message when we have your consent or a legitimate interest. You may unsubscribe at any time using the unsubscribe link in emails, replying STOP to texts, or contacting us directly.

8. Your data protection rights

All users have the right to request access to their personal information and ask us to correct inaccuracies.

European Residents (UK, EEA, Switzerland): You have additional rights under GDPR, including the right to request erasure ("Right to be Forgotten"), data portability, the right to object to processing (including for enrichment purposes), and the right to withdraw consent. To exercise these rights, email [email protected].

US Residents (California and Nevada):
California (CCPA): You have the right to know what data we collect, access data from the past 12 months, and request deletion. V1CE does not "sell" personal information as defined by the CCPA, but we do share data for "business purposes" (like enrichment).

Nevada: You may opt out of the sale of certain information. V1CE does not sell personal information under Nevada law.

To exercise these rights, email [email protected] with the subject "Request for California Privacy Information" or "Request for Nevada Privacy Information."